A tenant who was informed that having coronavirus “does not qualify as grounds to prevent access” to a property for gross sales or lettings viewings has been provided compensation.
Estate brokers Foxtons have been pressured to make the supply – and challenge an apology – after a employees member in one in all their London branches informed a tenant that having coronavirus “cannot and indeed should not impact on your landlord’s plans”.
The department additionally informed the tenant they may self-isolate “anywhere” however the property they have been renting.
In an electronic mail, seen by Sky News, that was despatched by Foxtons’ South Kensington department, the tenant was informed: “I am sympathetic to anyone who either had coronavirus or might have it, but it does not qualify as grounds to prevent access.
“Your obligation as a tenant to permit entry for gross sales/lettings viewings as per clause 11.2 of your tenancy settlement, which I’ve enclosed, are very clear.
“If you will have coronavirus or have signs it can not and certainly shouldn’t impression your landlord’s plans.
“You can self-isolate anywhere i.e. your boyfriend’s/parents/friends property.”
Government recommendation is for anybody who has a excessive temperature or new steady cough to remain at house for seven days in the event that they stay alone, or 14 days in the event that they stay in a family with others.
Foxtons admitted they “fell far short” of their “excellent customer service” on this case.
“We have been in touch with the tenant to apologise unreservedly and offer compensation,” a spokesman added.
“We are taking the COVID-19 outbreak extremely seriously and we have reiterated to our staff that whatever the situation, anyone’s self-isolation should not be interrupted.
“Even in these unsure occasions, many Londoners proceed to require protected lodging.”
The tenant also received an email from Foxtons’ chief operating officer Patrick Franco, who offered to “make issues proper”.
“I’ve requested the Foxtons group to make sure you don’t have any viewings while you self-isolate, and have additionally spoken to the employees member you handled to make sure this does not occur once more,” he wrote.
“His behaviour was indefensible, and I can solely apologise to you.”
Earlier this week, the government promised emergency legislation to suspend new evictions from social or rented accommodation for the duration of the coronavirus crisis.
Under urgent new laws, landlords will not be able to start proceedings to evict tenants for at the least three months, as a result of COVID-19 outbreak.
Ministers have additionally confirmed a three-month mortgage vacation will likely be prolonged to landlords whose tenants are experiencing difficulties because of coronavirus.